Built in Wilmington. Serving SMBs everywhere.
Three decades of enterprise tech. Zero enterprise attitude.
Virtual Guardians exists because too many small businesses get sold the same complicated enterprise communications systems that big carriers push on Fortune 500 buyers, then get treated like ticket numbers when something breaks. We bring the same Cisco-grade tools to 5 to 500 person businesses, configured for your actual workflow, supported by engineers who answer their own phone.
Who we are
Cisco-grade tools. Engineer-grade support.
Doug Kreitz founded Virtual Guardians in Wilmington, North Carolina after three decades inside the biggest companies in the country. He learned how Disney runs the technology behind a theme park that cannot afford a single second of downtime. He learned how NASA designs communication systems where a dropped packet is not an inconvenience. He learned how General Electric scales operations across continents. Those lessons taught him how enterprise-grade communication is supposed to work.
He also learned something the big companies do not advertise. The same technology that runs a Fortune 500 boardroom runs perfectly well in a 12-person marketing agency, a 30-person manufacturing shop, or a 4-location dental practice. The only thing in the way is who is selling it, who is supporting it, and whether they treat your business like it matters.
That was the gap Virtual Guardians was built to close. We sell, deploy, and manage Cisco Webex Calling, Webex Meetings, Cisco collaboration hardware, and 10DLC-compliant business texting for small and mid-sized businesses across the Southeast. Every deployment is configured by a real engineer who has done it before. Every customer gets a named account manager, not a ticket queue. And every network we touch is monitored 24/7 from our operations center so we see call quality problems before our customers do.
The mission has not changed since day one. Bring big-enterprise technology to small and medium businesses, without the big-enterprise attitude or the big-enterprise bill.
30+
Years of enterprise tech experience
100%
Cisco-credentialed deployments
24/7
Proactive network monitoring on every account
1
Engineer who answers when you call: the one who built it
Local engineers. Wilmington-based.
We do not outsource support. Every call routes to engineers in our Wilmington office who have configured your system themselves. If your phones go down at 7am on a Monday, you talk to someone who already knows your network.
Credentialed Cisco Partner.
Not a reseller pushing a brochure. We hold active Cisco Collaboration partner credentials and complete the same training Cisco's own field engineers do. The same products Fortune 500 IT teams buy from Cisco, we deploy and support for your team.
Always watching the network.
Jitter, packet loss, latency, ISP performance, firmware updates. Our automated monitoring runs around the clock so call quality problems get fixed before they reach your customers. You focus on your business. We watch the wires.
VGOM. Pronounced VEE-Gom. The techie superhero Doug always wanted to be.
Also, a slightly less serious story
Meet VGOM.
When Doug was 5 years old, the only thing he wanted for Christmas was a fly attachment. He had figured out that every superhero in every comic he had ever read wore a cape, and he had concluded the cape was there to hide the fly attachment. Why else would they bother with a cape?
He never got the fly attachment. But three decades into a career spent fixing the kind of technology problems that look impossible at 8am and are solved by lunch, he realized something. He had been doing the superhero thing the whole time. He just had not been wearing the cape.
So he made one. Sort of. AI image tools showed up, and Doug finally got to draw the techie superhero he had been imagining since he was 5. VGOM is pronounced "VEE-Gom", and he is exactly who you think he is. He shows up when the phones go down, when the carrier registration gets rejected, when the ISP says it is not their fault but it absolutely is their fault. He has a cape. He has powers. He has a coffee mug.
VGOM is a weekly serial on our blog. Every Tuesday a new installment drops, equal parts engineering war story and tongue-in-cheek superhero comic. If you want the polished version of how we run the business, read everything above this section. If you want the version where the protagonist defeats Splash Mountain at the Magic Kingdom, follow VGOM.