Webex App: Transfer a phone call

This article is republished from the Cisco Webex Help Center to give Virtual Guardians customers quick access to the most relevant guidance. Original source linked below.

When you're on a phone call, you can transfer that call to someone else and if you'd like, let that person know why you're transferring the call to them.

Webex App supports different types of calls that might affect the features you can use. If you're unsure which calling service you have, see Find Out What Calling Service You Have.

Desktop

Unified CM

1. While you're on a phone call, select More and then select Transfer.

2. Enter the number or the name of the person who you want to transfer the phone call to and then choose whether you want to make it an Audio or Video call. Your original phone call is put on hold.

3. Let the other person know why you're transferring the call to them and then select Complete Transfer. You don't even have to wait for the other person to answer. You can complete the transfer as soon as it starts ringing.

Webex Calling or Calling hosted by a service provider

While you're on a phone call, select More and then select Transfer. Choose from the following:

• Choose another active call that is on hold, and then click Transfer now (also known as blind transfer).

• Enter the name or number of the person you want to transfer the call to and then choose one of the following options:

Consult first: chat with the person on the receiving end of the transfer first before completing the transfer. If you searched for someone by name, choose their mobile or work number and then choose whether you want to make it an audio or video call. Then, click Resume to go back to the first call or just click Complete transfer. If you choose an audio call, you can adjust your audio preferences. Click Audio Preferences before transferring your call.

Transfer now (also known as blind transfer): transfer the call right away with audio only. If you searched for someone by name, choose their mobile or work number to complete the transfer.

Mobile

Unified CM

1. While you're on a phone call, tap More and then select Transfer.

2. Enter the number or the name of the person who you want to transfer the phone call to, switching between keyboard or dialpad.

1. Tap the audio call button next to the person's name, and then choose whether you want to call their work or mobile number.

2. Tap the audio call button again. Your original phone call is put on hold. If the active call is an audio call, then you'll consult with the other person in an audio call. If the active call is a video call, then you'll consult with the other person in a video call.

3. Let the other person know why you're transferring the call to them and then select Complete Transfer. You don't even have to wait for the other person to answer. You can complete the transfer as soon as it starts ringing.

Webex Calling or Calling for service providers

While you're on a phone call, tap More and then select Transfer. Choose from the following:

Choose either the dialpad or keyboard, enter the number or the name of the person who you want to transfer the phone call to. Then, choose one of the following options:

Consult first: chat with the person on the receiving end of the transfer first. If you searched for someone by name, choose their mobile or work number. Then, tap Complete transfer or tap Resume to go back to the first call.

Transfer now (also known as blind transfer): transfer the call right away with audio only. If you searched for someone by name, choose their mobile or work number to complete the transfer.

If you already have an existing ongoing active call that you want to transfer to, tap the call in your Ongoing calls list and then tap Transfer to transfer the call right away with audio only.

Source

Republished from the Cisco Webex Help Center. View the original at help.webex.com (last updated March 11, 2026; 56,056 views at time of ingestion).

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