Privacy Policy
Virtual Guardians Privacy Policy
Effective Date: September 24, 2024
Virtual Guardians is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data, and explains your rights regarding your personal information.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
• Sign up for our services
• Contact us for customer support
• Opt into receiving communications, such as SMS messages or email updates
The types of information we may collect include:
• Contact information (such as your name, email address, phone number)
• Account details (such as username, passwords)
• Service-related information (such as records of service usage, communications with our support team)
2. How We Use Your Information
The information we collect is used for the following purposes:
• Service Provision: To provide, maintain, and improve our services, ensuring you have the best possible experience with Virtual Guardians.
• Customer Support: To respond to inquiries, resolve technical issues, and provide necessary customer support.
• Service Communication: To send service-related notifications, such as appointment reminders, service updates, or urgent messages.
• Service Testing: To verify the functionality of our communication systems with new customers and provide service feedback.
• Compliance and Legal Obligations: To meet any legal obligations or respond to lawful requests from government authorities.
3. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with third-party service providers who assist us in providing support and maintaining our services. These third parties may include:
• Customer support platforms
• Service and communication partners
These third parties are contractually obligated to protect your personal information and use it only for the purpose of providing support or maintaining the services on behalf of Virtual Guardians.
4. Opt-Out Options
You have the right to opt out of any non-essential communications, including SMS messages or marketing emails. To opt-out, you can:
• SMS: Reply “STOP” to any message received from Virtual Guardians.
• Email: Click “unsubscribe” at the bottom of any email, or contact us directly to be removed from our mailing list.
Opting out of these communications will not affect your ability to receive service-related updates or support communications.
5. Message and Data Rates
Please note that message and data rates may apply when using our services, particularly SMS communications. These fees depend on your mobile service provider and plan. Virtual Guardians is not responsible for any charges related to these communications.
6. Security of Your Information
Virtual Guardians takes appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of sensitive data
• Secure storage systems
• Limiting access to authorized personnel only
While we strive to protect your data, no security measures are completely foolproof. By using our services, you acknowledge and accept that there are inherent risks involved in transmitting personal information over the internet.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. If you would like to exercise these rights, please contact us at [Your Company’s Email Address]. We will respond to your request in accordance with applicable data protection laws.
8. Third-Party Websites
Our website or services may contain links to third-party websites or services. This Privacy Policy does not cover those third-party sites, and we are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
Virtual Guardians reserves the right to update or modify this Privacy Policy at any time. Any changes to the Privacy Policy will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@virtual-guardians.com
Phone: (910) 530-1600
Address:3045 Lochgreen Circle, Leland, NC 28451
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This Privacy Policy provides transparency about how customer data is collected, shared, and protected, aligning with your business practices of sharing data only for customer support purposes. You can adjust the contact details and specifics as needed for your company.