Webex App: Answer a call

This article is republished from the Cisco Webex Help Center to give Virtual Guardians customers quick access to the most relevant guidance. Original source linked below.

When you get a call, you get a notification that you can use to accept or decline it. The notifications appear on the devices that you use for Webex App, such as your computer, mobile phone, or desk phone. If you use more than one, you can answer or decline the call from whichever device you prefer.

Caller ID

Webex App searches for the caller ID of an incoming call from these contact sources, in order:

• Your company directory in Webex Common Identity (CI).

• Organization contacts added by your administrator, and personal contacts in your Contacts tab.

• Local OS contacts: Outlook, Mac contacts, Android contacts, and iPhone contacts.

You'll see the caller ID in the incoming call notification, call history, and voicemail, if you have voicemail set up. When a call is forwarded or redirected, Webex App shows information on the caller and where it was forwarded or redirected from, including hunt groups, call center queues, and executive assistants.

If you're set up with Webex Calling or your calling is hosted by a service provider, and you decline a call on one device, the call may continue to ring on your other devices. The call will eventually be sent to your voicemail, if you have voicemail set up.

Desktop

When you get an incoming call notification, choose the option that best suits you at the time:

• Answer: you're ready to answer the call. When you answer a call from another Webex App user, the call starts with your video on.

• Decline: you don't want to take the call.

• Message: send a message instead of taking the call.

• Hold meeting and answer: you're in a Webex meeting, a Personal Room meeting, or a space meeting and want to take the call. Your video and audio are paused in the meeting until you're finished with the call. Your name stays in the Participants list and you continue to see shared content.

• Send call to voicemail: divert the call to voicemail. Available if you're set up with Unified CM and your administrator configures voicemail and enhanced immediate divert.

If you're connected to a Cisco headset, you can also answer or decline the call from the headset.

iOS

1. Tap Accept when you're ready to answer the call, or Decline if you're not.

2. If your device is locked, swipe right from the lock screen to answer the call.

3. When you answer, your earpiece is used for audio. To switch to speaker, tap the speaker icon and make your selection.

Known limitation: after an iOS device restarts, incoming calls cannot be received until the device is unlocked.

Android

When you answer a Webex App call, you have the option of answering with video or audio only. If your screen is locked, unlock it before you answer the call.

Tap the video icon to answer with video. To answer with audio only, tap the Audio Call button. To decline, tap the End icon. When you answer, your earpiece is used for audio. To switch to speaker, tap the speaker icon and make your selection.

Known limitations: if the device is connected to a network but stays locked, incoming calls will not be received and will be redirected to voicemail after several rings. Once the user unlocks the phone or SIM card, incoming calls may be delayed up to 60 seconds as services initialize.

Web

Click the video icon when you're ready to answer the call, or the End icon to decline.

Source

Republished from the Cisco Webex Help Center. View the original at help.webex.com (last updated March 5, 2026; 39,356 views at time of ingestion).

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