Webex App: Listen to or read your voice messages

This article is republished from the Cisco Webex Help Center to give Virtual Guardians customers quick access to the most relevant guidance. Original source linked below.

No more overlooked voice messages in Webex App. When you have a voice message waiting for you, you see a badge counter (Message Waiting Indicator) next to your Voicemail (desktop) or Calls (mobile) icon letting you know how many messages you have waiting for you. If you have Webex Calling, you get transcriptions of your voice messages that you can read.

You do not need a PIN to access voice messages directly in Webex App.

To see what calling service you are set up for, see Find out what calling service you have.

Desktop

Open Voicemail, choose a message, and then listen to the message in one of the following ways:

• Right-click the message and choose Play voice message.

• Click Play in the window that opens to the right.

You can also read your voice messages if you are set up with Webex Calling and your administrator turned on transcriptions for you.

If you still do not see a transcription, it could be because of one of the following reasons:

• The message was left before transcriptions were made available.

• The transcription is still pending.

• The message was not spoken clearly enough.

• The message was left in a language other than English.

You have a few other options at your fingertips: call the person back with audio or video, delete the message, or mark the message as read.

Voice message indicators

Your voice messages may show one of these indicators:

• Exclamation icon: Indicates an urgent, important voice message.

• Key icon: Indicates a private voice message. You cannot forward private messages to other people.

• Lock icon (Unified CM only): Indicates a secure voice message. Each time you play the message, it is downloaded and then the local file is deleted when you are finished.

Delete and recover a message

After you listen to a message, you can send it to your Trash folder, if you are set up with Calling in Webex App (Unified CM). Right-click the message and choose Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, right-click the message, and then select Recover.

If you do not see the Voicemail option in Webex App, it means that your administrator has not set up your voicemail in this way. But, you can click Call Voicemail and follow the prompts to listen to your messages. You can also access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. Use the set up PIN procedure or contact your administrator if you cannot create a PIN.

Mobile

Make sure you have your PIN handy. You will need it to listen to your messages and manage your voicemail.

To see what phone service you are set up for, see Find out what calling service you have.

1. Tap the Call icon and then tap Voicemail at the top of your Call History.

2. Choose a message, and then in the Voicemail information window, tap Play.

You can also read your voice messages if you are set up with Webex Calling and your administrator turned on transcriptions for you.

If you do not see a transcription, it could be because of one of the following reasons:

• The message was left before transcriptions were made available.

• The transcription is still pending.

• The message was not spoken clearly enough.

• The message was left in a language other than English.

You have a few other options at your fingertips: call the person back, delete the message, or mark the message as read.

Delete and recover a message on mobile

After you listen to a message, you can send it to your Trash folder, if you are set up with Calling in Webex App (Unified CM). Swipe left on the message and tap Delete. If you need to recover the message because you accidentally deleted it, go to your Trash folder, tap the message, and then select Recover.

Access more voicemail features

Tap the more options icon, select Call Voicemail, and then follow the prompts to access more voicemail features, such as creating a personalized greeting, sending a message, and more. You need a PIN to access these features. If you cannot create a PIN, contact your administrator.

• If you have Calling in Webex App (Unified CM), see Set a voicemail PIN (Unified CM) at help.webex.com/myh7e9/.

• If you have Calling in Webex App (Webex Calling and Calling hosted by a Service Provider), see Set a voicemail PIN at help.webex.com/n72vuiw/.

Source

Republished from the Cisco Webex Help Center. View the original at help.webex.com (last updated March 07, 2026; 32,764 views at time of ingestion).

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