Webex App: Merge two phone calls

This article is republished from the Cisco Webex Help Center to give Virtual Guardians customers quick access to the most relevant guidance. Original source linked below.

When you're on a phone call and you receive an incoming phone call in Webex App, you can merge the two phone calls into one and have everyone in the same phone call.

Desktop

1. When you have an active phone call and you receive another phone call, select Hold and Answer Call. Your active phone call is put on hold and the incoming call is answered.

2. Select More, select Merge, and then choose the phone call to merge. The original call is resumed and merged with the incoming call. You can view the participants in the phone call by opening the Participants panel.

Mobile

1. When you have an active phone call and you receive another phone call, select Hold and Accept. Your active phone call is put on hold and the incoming call is answered.

2. Select More, select Merge. The original call is resumed and merged with the incoming call.

Source

Republished from the Cisco Webex Help Center. View the original at help.webex.com (last updated March 11, 2026; 14,271 views at time of ingestion).

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