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1. Overview

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By supplying your SMS/MMS capable number, you agree to the following terms and conditions. Virtual Guardians uses SMS/MMS to communicate with customers regarding service updates, appointment reminders, customer support, and to test our messaging systems. These messages are sent only to individuals who have opted into receiving communications from us.

 

2. Campaign Use Case

 

Our SMS/MMS services are designed to improve communication with customers by providing:

 

• Testing capabilities with new customers to ensure reliable communication.

• Urgent notifications of changes or updates to services provided by Virtual Guardians.

• Appointment reminders and confirmations.

• Customer support messaging to assist with inquiries and service issues.

 

We will not use SMS for promotional or marketing purposes. Messages will be sent only to users who have opted in and will not include unsolicited content.

 

3. Opt-In

 

By providing your phone number and consenting to receive SMS/MMS messages from Virtual Guardians, you agree to receive the following types of messages:

 

• Service testing and onboarding messages

• Urgent service announcements

• Appointment reminders and confirmations

• Customer support communications

 

4. Opt-Out

 

If you wish to stop receiving SMS messages from Virtual Guardians, you may opt-out at any time. To opt-out, simply reply “STOP” to any message you receive from us. Once you opt-out, you will no longer receive any SMS messages from us, except for a final confirmation of your opt-out request. If you wish to resume receiving messages, you can opt back in by replying “START.”

 

5. Message and Data Rates

 

Message and data rates may apply for any messages sent to you from Virtual Guardians and to Virtual Guardians from you. These rates depend on your mobile service provider and plan. You are responsible for any fees related to SMS messaging under your mobile service agreement. Please check with your carrier for details on your specific plan and charges.

 

6. Frequency of Messages

 

The number of SMS messages you receive from Virtual Guardians will vary based on your interactions with us. SMS will be sent in the following scenarios:

 

• When you sign up for services or undergo testing of our communication system.

• During service interruptions or urgent announcements.

• As reminders for scheduled appointments.

• When you contact us for customer support.

 

We aim to minimize the number of messages sent and ensure they are necessary and relevant.

 

7. Customer Support

 

For any questions or assistance with our SMS services, please contact us at:

 

Phone: (910) 530-1600

Email: info@virtual-guardians.com

Website: https://www.virtual-guardians.com

 

8. Privacy and Data Security

 

Virtual Guardians respects your privacy and is committed to protecting your personal information. The information collected as part of our SMS communications will not be shared, sold, or used for promotional purposes. We will only use this information to communicate with you regarding your services and support needs.

 

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services.  We may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in delivering our messaging services. These third parties include, but are not limited to, platform providers, phone companies, and any other vendors who help facilitate the delivery of our text messages.

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For more details on how we protect your data, please refer to our Privacy Policy.

 

9. Changes to These Terms

 

Virtual Guardians reserves the right to update or modify these terms and conditions at any time. We will notify you of any significant changes by posting an updated version on our website or by sending you a notification via SMS.

 

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