Field notes from the engineer's chair.

Webex How-Tos Use Board, Desk, and Room series with the Webex App Republished from Cisco Webex Help Center. How to pair the Webex App with a Cisco Board, Desk, or Room Series device to share your screen, place calls, and start a meeting in a space. June 18, 2026 3 min read

Webex How-Tos Record a meeting or webinar Republished from Cisco Webex Help Center. How to record a Webex meeting or webinar to the cloud or your computer, where recordings are saved, how long they take, and what they capture. June 16, 2026 6 min read

Webex How-Tos Share content to Board, Desk, and Room Series Republished from Cisco Webex Help Center. How to share your laptop screen to a Cisco Board, Desk, or Room Series device with a USB-C or HDMI cable, in or out of a call. June 15, 2026 4 min read

Webex How-Tos Get started with Board, Desk, and Room Series Republished from Cisco Webex Help Center. A getting-started guide to making calls, sharing content, whiteboarding, and connecting the Webex App to your Cisco Board, Desk, and Room Series devices. June 9, 2026 5 min read

VGOM Adventures Your AI Receptionist Is Coming. Hire It as a Backup, Not a Bouncer. Prospects want humans. They also will not wait three rings for one. Here is how to deploy an AI Receptionist as a backup to a live answer, not a replacement for it. The VGOM rule: live answer first, AI second, voicemail last. June 2, 2026 4 min read

Webex How-Tos Get started with Webex App Republished from Cisco Webex Help Center. A first-time orientation to Webex App covering sign-in, messaging, meetings, and calling. May 29, 2026 10 min read

Webex How-Tos Webex App: Transfer a phone call Republished from Cisco Webex Help Center. Step-by-step instructions for transferring a phone call in the Webex App on desktop and mobile, across Webex Calling, service-provider calling, and Unified CM. May 28, 2026 3 min read

Webex How-Tos Webex App: Forward your phone calls Republished from Cisco Webex Help Center. How to turn call forwarding on or off in the Webex App on desktop and mobile, including the Unified CM and Webex Calling paths. May 27, 2026 2 min read

Webex How-Tos Join a Webex meeting Republished from Cisco Webex Help Center. How to join a Webex meeting from Windows or Mac, mobile, web browser, phone-only, or video device, plus FAQs about meeting numbers, audio, and recording. May 26, 2026 4 min read

Webex How-Tos Sign-in issues with Webex Republished from Cisco Webex Help Center. Quick-access links to resolve sign-in problems for Webex Meetings and Webex App, including password reset, account activation, and security guidance. May 26, 2026 2 min read

Webex How-Tos Webex App: Answer a call Republished from Cisco Webex Help Center. How incoming-call notifications work in the Webex App, with desktop, iOS, and Android steps for answering, declining, messaging back, and sending to voicemail. May 26, 2026 3 min read

Webex How-Tos Webex App: Call anyone with a phone number Republished from Cisco Webex Help Center. How to dial any phone number from the Webex App on desktop, iOS, and Android, with tips on call security, hold, transfer, conference, and phonewords. May 26, 2026 2 min read

Webex How-Tos Webex App: Manage all your phone calls in one place Republished from Cisco Webex Help Center. How to use the Webex App calling dock (multi-call window) on Windows to manage multiple lines, mute, hold, transfer, conference, park, barge, and record. May 26, 2026 3 min read

Webex How-Tos Webex App: Voicemail Republished from Cisco Webex Help Center. How to set up your voicemail PIN and listen to voice messages in the Webex App, with steps for Unified CM and Webex Calling. May 26, 2026 1 min read

VGOM Adventures VIRTUAL GUARDIANS OPERATIONAL MANUAL | VGOM FIELD REPORT - MARCH 2026 MEGA Musical Chairs: Speed Networking and the Art of Not Losing Your Mind A VGOM Field Report | March 2026 Let's be honest. Speed networking is essentially musical chairs for adults who've traded their childhood dreams for business cards and a LinkedIn profile. March 15, 2026 3 min read

VGOM Adventures Stop Chasing Shiny Apps. Start Demanding Solid Superpowers. Hi, I’m VGOM, your friendly neighborhood Guardian of “Please Don’t Break My Business.” Let’s get one thing out of the way: The underlying technology doesn’t matter nearly as much as how it’s implemented. December 4, 2025 3 min read

10DLC, Explained: What It Is, Why It Exists, and How Virtual Guardians Gets You Compliant If your business texts from any non-mobile number (landline, VoIP, cloud phone like Webex/Zoom/Teams/RingCentral, etc.), 10DLC rules apply—no exceptions. 10DLC (“10-Digit Long Code”) is the U.S. carrier-sanctioned standard for business (A2P) texting that requires you to register your brand and your messaging use case(s) before sending to U.S. mobile subscribers. November 12, 2025 3 min read

VGOM Adventures VGOM Adventure: The Case of the Shocking Smile Factory Mexico City. Land of tacos, traffic, and… toothpaste. But at Colgate Palmolive HQ, the smiles were fading. Their sprawling network—built... August 10, 2025 2 min read

VGOM Adventures VGOM vs. The Microsoft Meltdown It was a normal Monday morning — birds chirping, coffee brewing, and VGOM… getting hacked . Our caped click-slinger was mid-battle with a... July 14, 2025 1 min read

VGOM Adventures 🚂 VGOM vs. The Great Train Sort: Decoding Steel Beasts at 60 MPH Location: Somewhere along the endless steel veins of America Time: The late 1990s (when Token Ring was still invited to the party)... June 22, 2025 2 min read

VGOM Adventures 💥VGOM Adventure #6: “The Gold, the Glitch, and the Guy with Too Many Teeth”💥 🥃 Scene One: BEER Me Up, Scotty In the golden dust of Kentucky, down a cracked asphalt strip so forgotten it didn’t even qualify for a... June 12, 2025 2 min read

VGOM Adventures 🎭 VGOM vs. The Sitcom Shutdown: How One Hero Kept the Laugh Track Rolling Cue ominous music… The year: 2020. The mood: apocalyptic Zoom and Teams fatigue. The mission: keep America laughing from home . When the... June 2, 2025 2 min read

VGOM Adventures VGOM Adventure 4: “Red Badges and Rocket Science: VGOM Breaches the Shuttle’s Digital Vault” VGOM, the early days Location: Kennedy Space Center, 1991 Time: Just before lunch. Stakes: Astronomical. The Florida sun beamed off the... May 22, 2025 2 min read

VGOM Adventures VGOM Adventure 3: Battle of the Hubs — Johnson & Johnson Smackdown! Starring: VGOM vs. Engineer Al Tampa, Florida — Circa the Age of 10BaseT ⸼ Somewhere deep in the bowels of a Johnson & Johnson facility…... May 14, 2025 2 min read

VGOM Adventures 💥 VGOM vs. The COVID Chaos: A Neuro-Psychic Showdown 💥 How a heroic intervention, a few phone licenses, and a whole lotta Webex turned “Fricken Musical Chairs” into Mission Accomplished 🧠... May 6, 2025 2 min read

VGOM Adventures Splash Mountain Mayhem: The Day VGOM Saved the Magic Kingdom In a land where dreams come true… a nightmare was brewing. Splash Mountain’s live-action photo system — the one capturing magical... April 30, 2025 2 min read

VGOM Adventures VGOM: The Origin Story Doug becomes VGOM! Before there was Virtual Guardians… Before there was a business empire… Before there was a man who could fix your... April 21, 2025 2 min read

New Texting Rules for Businesses – August 2024 I was talking with a Cisco Collaboration Account Executive the other day and she mentioned that there was a valid reason for Cisco not... August 12, 2024 5 min read

Streamline Client Communication with Cisco Webex: Text-Only Direct Numbers In the modern business landscape, effective communication with clients is essential. However, maintaining a consistent client experience... September 14, 2023 3 min read

Schedule a Webex Meeting If you have a Webex Calling Professional license, you now have the ability to schedule Webex Enterprise Meetings with all of the advanced... September 11, 2023 1 min read

Unveiling the Mystery: Decoding Caller Name Display Issues and Solutions Recently one of our customers asked, "Why is Caller Name not displaying correctly to my customers and what can I do about it?" When you... August 30, 2023 1 min read

Vidcast.io: The Asynchronous Video Messaging Tool That's Included with Your Webex Subscription I was speaking with a prospect last week about Cisco continuing to add functionality to Webex to enhance the license you already own. One... August 23, 2023 2 min read