One phone system. Every location. No phone vendor per site.
Retail chains, multi-clinic practices, multi-branch service businesses. Webex Calling unifies your phones across 2 to 10 locations on one cloud system. Same dial plan, same admin, same bill.
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Run every site like one.
Internal four-digit dialing across all sites.
Site A extension 1234 calls Site B extension 5678 from the same dial pad.
Presence everywhere.
See who's available at HQ from the branch.
Central admin.
Add a user in HQ that works in any location. Move a user between sites without porting numbers.
E911 done per site.
Each location has its own RAY BAUM's Act-compliant dispatchable location.
Three multi-site setups we build every month.
Retail or restaurant chain.
One main number with a location menu, plus each store's own local number for Google and the sign out front. Store-to-store extension dialing, and the manager's Webex App rings for the store even when they're at another one.
Multi-clinic practice.
Central scheduling queue that overflows to the next clinic when the front desk is slammed. Each clinic keeps its local number and its own 911 address. HIPAA-aware configuration throughout. See our healthcare page.
Branch service business.
HVAC, plumbing, property management, insurance. Dispatch hunt groups that ring the right branch first and the whole company second. Techs answer the branch number from the truck on the Webex App.
Every site needs solid internet and a switch that powers the phones. We assess each location before cutover, and if the network is the weak link we fix that too. See managed network.
Multi-site phones, answered straight.
Do we really not need a phone vendor at each site?
Correct. Webex Calling is a cloud system, so every location connects to the same platform over its internet connection. There is no phone server in a closet at any site, one admin console covers all of them, and one bill arrives each month.
Can each location keep its local phone number?
Yes. We port every location's existing numbers, and each site can present its own local caller ID. A main company number can sit in front of all of them with a location menu.
What happens when one site loses internet?
Calls to that site keep working. Because the system lives in the cloud, we route the site's calls to staff cell phones on the Webex App, to another location, or to voicemail until the connection is back. We set those rules up before cutover, not during the outage.
Can calls overflow between locations?
Yes. Call queues and hunt groups span sites, so a front desk at one location can cover another, and a dispatch queue can ring the closest branch first and the whole company second.
What does each site need on the network side?
Reliable internet, a PoE switch to power desk phones, and a router that prioritizes voice traffic. We assess every location first. If the network needs work, our managed network service handles it as part of the same project.
How many locations can this handle?
Our sweet spot is 2 to 10 locations, where a single vendor and a single dial plan make the biggest difference. Webex Calling itself scales far beyond that, so you won't outgrow the platform.
How is it priced across locations?
Per user, per month, at the same rate for every site. Webex Calling starts at $22.45 per user, with plans on the pricing page. Setup is billed as your first monthly invoice, and one 36-month agreement covers all locations.
Unify your locations on one system.
Tell us how many sites you run. We'll map the switch.
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